​ACCESSIBILITY STATEMENT

Luster Auto Labs is committed to providing a website and customer experience that is accessible, inclusive, and easy to use for all customers, including people with disabilities.

We believe every customer should be able to access information about our services, request a quote, book an appointment, contact our team, and interact with our website in a way that is respectful, clear, and barrier-free.

 

1. Our Commitment to Accessibility

 

Luster Auto Labs is committed to identifying, removing, and preventing accessibility barriers wherever reasonably possible.

We strive to ensure that our website, services, communications, and customer interactions are accessible to people with a wide range of abilities, including individuals who may use assistive technologies such as screen readers, magnifiers, voice recognition software, keyboard navigation, or other accessibility tools.

Our goal is to provide all customers with equal access to information about our services, including:

• Paint Protection Film, also known as PPF

• Vinyl wraps

• Commercial wraps

• Ceramic coatings

• Mobile detailing

• In-shop detailing

• Paint correction

• Quotes, bookings, promotions, and service information

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2. Accessibility Standards

 

We aim to make our website as accessible as reasonably possible and to follow recognized accessibility practices, including the Web Content Accessibility Guidelines, commonly known as WCAG.

Where possible, we aim to support WCAG 2.0 Level AA standards, which are commonly referenced under Ontario’s accessibility requirements for public-facing websites.

Accessibility is an ongoing effort. As our website grows and changes, we will continue working to improve usability and accessibility.

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3. Website Accessibility Features

 

We aim to make our website easier to use by considering:

• Clear and readable text

• Consistent page structure

• Logical heading organization

• Descriptive page titles

• Alternative text for important images where appropriate

• Keyboard-friendly navigation where possible

• Sufficient colour contrast where possible

• Clear buttons, links, and form labels

• Mobile-friendly layouts

• Simple, understandable language

• Accessible contact options

• Compatibility with commonly used browsers and assistive technologies

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4. Alternative Formats and Communication Support

 

If you have difficulty accessing any information on our website, we will make reasonable efforts to provide the information in an alternative format.

This may include providing information by:

• Email

• Phone call

• Text message

• Social media message

• Larger text format

• Plain-language explanation

• Another format that works better for your needs

If you need information in a different format, please contact us and let us know what you need. We will do our best to respond in a timely and respectful manner.

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5. Booking and Quote Accessibility

 

We understand that not every customer can comfortably use online forms or booking systems.

If you experience difficulty requesting a quote, booking an appointment, submitting photos, or using any online feature, you can contact us directly by phone, email, text, or social media.

We will make reasonable efforts to assist you with:

• Service quotes

• Appointment scheduling

• Service explanations

• Payment or invoice questions

• Mobile service arrangements

• Warranty or aftercare information

• Questions about PPF, ceramic coatings, wraps, or detailing packages

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6. Mobile and In-Shop Service Accessibility

 

Luster Auto Labs offers both mobile and in-shop automotive services where available.

If you have an accessibility need related to your appointment, service location, communication method, vehicle drop-off, pickup, or mobile service, please let us know in advance where possible.

We will make reasonable efforts to accommodate your needs while considering safety, service requirements, weather, staffing, location access, and the nature of the work being performed.

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7. Third-Party Content and Tools

 

Our website may use third-party tools or platforms, such as:

• Booking systems

• Contact forms

• Payment processors

• Review platforms

• Social media embeds

• Maps

• Analytics tools

• Advertising platforms

• Website plugins or widgets

While we aim to work with accessible tools where reasonably possible, we do not fully control the accessibility of third-party platforms.

If you experience an accessibility issue with a third-party feature connected to our website, please contact us. We will do our best to provide an alternative way to access the same information or complete the same action.

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8. Photos, Videos, and Visual Content

 

Our website and social media may include photos and videos of vehicles, before-and-after results, detailing work, PPF installations, ceramic coating applications, vinyl wraps, commercial wraps, and other automotive services.

Where appropriate, we aim to provide meaningful descriptions or context for important visual content.

Some decorative or portfolio images may not include detailed descriptions if they are not required to understand the content or use the website.

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9. Ongoing Improvements

 

Accessibility is not a one-time project. We are committed to improving accessibility over time as our business, website, and technology continue to grow.

Our ongoing accessibility efforts may include:

• Reviewing website pages for accessibility barriers

• Improving image descriptions

• Updating text contrast and readability

• Improving form labels and instructions

• Making navigation clearer

• Reviewing new website features before launch

• Responding to customer feedback

• Providing alternative ways to contact or book with us

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10. Known Limitations

 

Although we work to make our website accessible, some areas may not yet fully meet accessibility standards.

Possible limitations may include:

• Older images without complete alternative text

• Third-party booking, payment, map, or review tools

• Embedded social media content

• Some videos without captions or transcripts

• Design elements that may need future adjustment

• PDF, flyer, or promotional graphics that may not be fully accessible

We are committed to improving these areas where reasonably possible.

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11. Feedback and Accessibility Requests

 

We welcome feedback about the accessibility of our website, services, and communications.

If you experience an accessibility barrier or need assistance, please contact us:

Luster Auto Labs
Email: detailing@lusterautolabs.com
Phone: (226) 777-6387
Website: www.lusterautolabs.com
Service Areas: Windsor, LaSalle, Belle River, Windsor-Essex County, and surrounding areas

When contacting us, please include:

• The page, feature, or service you were trying to access

• The issue you experienced

• The device, browser, or assistive technology you were using, if relevant

• The best way for us to contact you

• Any format or accommodation that would help

We will review accessibility feedback and make reasonable efforts to respond in a timely manner.

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12. Accessibility Responsibility

 

Accessibility is an important part of how Luster Auto Labs serves customers. Our team is expected to treat all customers with dignity, respect, and professionalism.

We are committed to providing service in a way that respects the independence, dignity, integration, and equal opportunity of people with disabilities.

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13. Updates to This Statement

 

We may update this Accessibility Statement from time to time as our website, services, technology, or accessibility practices change.

The most recent version will be posted on our website with the updated effective date.