Privacy Policy

Luster Auto Labs respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, request a quote, book a service, purchase a service, enter a promotion, or interact with us online or in person.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Phone number
Email address
Home, business, or service address
Vehicle information, including make, model, year, colour, condition, license plate, VIN, or photos/videos of your vehicle
Service preferences, booking details, quote requests, and appointment history
Payment and billing information
Messages, reviews, feedback, contest entries, and social media interactions
Photos or videos of your vehicle, before-and-after results, or completed work
Any other information you choose to provide when contacting us

We may also collect certain technical information automatically when you use our website, such as:

IP address
Browser type
Device type
Pages visited
Referring website
Time and date of visit
Cookie and analytics information

2. How We Collect Information

We may collect information when you:

Fill out a contact form, quote form, booking form, or giveaway form
Call, text, email, or message us through social media
Book a mobile or in-shop appointment
Purchase a detailing, ceramic coating, PPF, vinyl wrap, commercial wrap, or related service
Leave a review or testimonial
Subscribe to marketing updates or promotions
Visit or interact with our website
Communicate with our team before, during, or after a service

3. How We Use Your Information

We use your personal information to:

Respond to inquiries and provide quotes
Schedule, confirm, and complete appointments
Provide mobile and in-shop automotive services
Prepare accurate service recommendations
Process payments, invoices, refunds, deposits, and receipts
Communicate appointment reminders, updates, delays, or service details
Send promotional offers, discounts, giveaways, or marketing messages where permitted
Improve our website, services, customer experience, and advertising
Display before-and-after photos, testimonials, or portfolio content where appropriate
Prevent fraud, misuse, chargebacks, or unauthorized activity
Keep business records for accounting, tax, legal, and operational purposes
Comply with legal and regulatory obligations

4. Consent

We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.

Your consent may be express, such as when you submit a form, book a service, enter a giveaway, approve marketing communication, or send us your information directly.

Your consent may also be implied where the purpose is obvious and reasonable, such as collecting your phone number to confirm an appointment or collecting your vehicle details to prepare a service quote.

You may withdraw your consent at any time, subject to legal, contractual, or operational limitations. To withdraw consent, contact us using the information listed in this Policy.

5. Vehicle Photos, Videos, and Marketing Use

As part of our business, we may take photos or videos of vehicles before, during, or after service for documentation, quality control, portfolio use, social media, advertising, customer communication, training, or dispute prevention.

We may use images or videos of your vehicle for marketing purposes unless you tell us not to. We will make reasonable efforts to avoid displaying clearly identifiable personal information, such as license plates, addresses, faces, or personal belongings, unless you have given permission or the information is already publicly visible in the context of the content.

If you would like us not to post or use photos/videos of your vehicle, please tell us before or at the time of service.

6. Payments and Billing

We may collect payment-related information to process deposits, payments, invoices, refunds, and receipts.

Payment processing may be handled by third-party service providers. We do not intentionally store full credit card numbers on our own systems unless required for a specific transaction and handled through a secure payment provider.

Electronic payments may be subject to applicable taxes, processing fees, or payment-provider terms.

7. Marketing Communications

We may send you promotional messages, service updates, discounts, referral offers, giveaways, or other commercial communications if you have consented to receive them or if we are otherwise permitted to do so under applicable law.

You may unsubscribe from marketing emails or texts at any time by using the unsubscribe instructions provided in the message or by contacting us directly.

Even if you unsubscribe from marketing, we may still contact you about active bookings, quotes, invoices, safety matters, service issues, warranties, or other non-promotional business communications.

8. Cookies, Analytics, and Website Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Understand how visitors use our website
Improve website performance
Measure advertising effectiveness
Remember preferences
Support booking, quote, or contact features
Help us show relevant ads or promotions

Third-party tools, such as website hosts, analytics platforms, advertising platforms, payment processors, booking systems, or social media platforms, may collect information according to their own privacy policies.

You can adjust your browser settings to block or delete cookies, but some website features may not work properly if cookies are disabled.

9. Sharing Your Information

We do not sell your personal information.

We may share limited personal information with trusted third parties when necessary to operate our business, including:

Website hosting providers
Booking and scheduling platforms
Payment processors
Email, text, or communication platforms
Marketing and advertising platforms
Accounting, tax, or business software providers
Contractors, employees, or service providers helping complete your service
Legal, insurance, or professional advisors
Government, regulatory, or law enforcement authorities where required by law

We only share the information reasonably necessary for the purpose involved.

10. Third-Party Websites and Platforms

Our website or social media pages may contain links to third-party websites, booking systems, payment pages, social media platforms, review platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage you to review their privacy policies before providing personal information.

11. How We Protect Your Information

We take reasonable physical, technical, and administrative steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

Password-protected systems
Limited staff access
Secure payment processing
Reasonable device and account security
Internal procedures for handling customer information
Careful review before posting customer or vehicle content publicly

No method of electronic storage or transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

12. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, preventing fraud, complying with tax/accounting obligations, and meeting legal requirements.

Certain records, such as invoices, receipts, service history, payment records, and business communications, may be kept for longer where required or permitted by law.

When personal information is no longer needed, we will securely delete, anonymize, or dispose of it where reasonably possible.

13. Accuracy of Information

We rely on you to provide accurate and up-to-date information when requesting quotes, booking services, or communicating with us.

Please contact us if your information changes or if you believe any information we hold about you is inaccurate.

14. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, subject to legal and reasonable business limitations.

You may also request that we correct, update, or delete your personal information where appropriate.

To make a request, contact us at:

Luster Auto Labs
Email: detailing@lusterautolabs.com
Phone: (226) 777-6387
Website: www.lusterautolabs.com

We may need to verify your identity before responding to a request.

15. Children’s Privacy

Our services are not directed toward children. We do not knowingly collect personal information from children without appropriate consent.

If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it.

16. Promotions, Giveaways, and Contests

From time to time, we may run promotions, giveaways, referral programs, or contests.

When you participate, we may collect information such as your name, contact details, social media handle, entry details, and eligibility information.

Additional contest or giveaway rules may apply. By entering, you agree to the applicable rules and this Privacy Policy.

17. Reviews and Testimonials

If you leave a review, testimonial, tag us on social media, or provide feedback, we may use your review, name, business name, social media handle, vehicle photo, or feedback for promotional purposes, unless you ask us not to.

We may also display reviews from Google, social media, or other public platforms.

18. Mobile Services

If you book a mobile service, we may collect your address or service location to complete the appointment.

We use this information only for service delivery, scheduling, communication, invoicing, operational planning, and related business purposes.

19. Cross-Border Storage and Service Providers

Some of our third-party service providers may store or process information outside of Ontario or Canada. When information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction.

By using our website or services, you understand that your information may be processed by third-party service providers in other locations where permitted by law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or privacy practices.

The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contact Us

For questions, concerns, access requests, correction requests, or privacy complaints, please contact:

Luster Auto Labs
Email: detailing@lusterautolabs.com
Phone: (226) 777-6387
Website: www.lusterautolabs.com
Service Areas: Windsor, LaSalle, Belle River, Windsor-Essex County, and surrounding areas